Legal

POPIA notice

Last updated 16 October 2026.

This notice says what Servaro (Pty) Ltd does with the details you give us through this website, by WhatsApp or by phone, as the Protection of Personal Information Act (POPIA) requires.

What we collect

Only what you send us:

• A quote request: your name, your email address, what the quote is for and what you need, and your business, phone number, suburb, when you need it and up to five photos if you give them.
• A callback request: your name, your email address, your phone number and when to call, and your business, what it is about and a message if you give them.
• A site visit request: your name, your email address, your phone number, the day you would like and the address to visit, and your business, what it is about and a message if you give them.

With each we keep the page it was sent from and the time it arrived. This website sets no cookies and runs no tracking scripts. Your IP address is used for up to an hour, to stop one address from flooding the form, and is never stored.

Photos often carry hidden details: where they were taken, the phone that took them, sometimes the owner’s name. We remove all of these the moment a photo reaches our server, before it is stored or emailed. We keep the picture and which way up it goes, nothing else.

Calls. When you call Servaro’s number and nobody can answer, a message tells you that the call may be recorded and asks you to leave your name, your business, what you need and your suburb. Your message is recorded and written out as text by our phone provider, Twilio, and we keep the recording, the text and the number you called from.

WhatsApp. A WhatsApp message reaches us through WhatsApp, under WhatsApp’s own terms, and we keep the chat only for as long as we need it to answer you.

Why

To do what you asked: to quote, to call you back or to visit. A request through this website gets an automatic email at once that says it has arrived, and then a reply in person; a call gets a call back. Your details are not added to a marketing list and are not sold, and they are shared with no one except the providers named below.

Where it is kept

In South Africa, on Servaro’s own server and in our mailboxes, both in South African data centres. Photos are kept in the server’s database, beside your request, and never on the public website. Your request is emailed to Lucy, who heads signage, with its photos attached; a request about digital or technology work is emailed to Justin too. Every night an encrypted backup is made of the database on the server, and it is kept in South Africa too.

Call recordings and their text are the exception: Twilio makes and keeps them in the United States, under its data protection terms, until we delete them. The number you called from, the text and a link to the recording are emailed to Lucy and to Justin, so that we can call you back.

On its way to our server your request passes through Cloudflare, the network that protects this website from attacks and counts its visits without cookies. We keep nothing there.

How long

• Photos: deleted from our server automatically 12 months after your request arrived.
• Call recordings and their text: deleted from Twilio and from our server automatically 12 months after your call.
• Your request and our emails about it: 12 months after our last message to each other, then deleted.

The nightly backups that still hold any of it are overwritten within 30 days.

How to have your details deleted

Write to hello@servaro.co.za from the address you gave us and say that you want your details deleted. We delete them from the server and the mailboxes within five business days and tell you when it is done; the backups that still hold them are overwritten within 30 days.

In the same way you may ask what we hold about you, or ask us to correct it.

If you are not satisfied with our answer, you may complain to the Information Regulator at inforegulator.org.za.

Who is responsible

Servaro (Pty) Ltd, registration number 2025/370908/07, Northcliff, Johannesburg. The Information Officer is Justin McGowan, at hello@servaro.co.za.